Dream Books Co.

Getting a Refund 4

• How to request a refund
• When will I receive my refund?
• Do I need to return the book?
• Repayment for refunded orders that arrived

Common Issues 4

• Book arrived damaged - what now?
• I received the wrong book
• Book condition wasn't as described
• My order never arrived

Return Policies 3

• Our return policy explained
• Can I return a gift?
• Return deadlines and timeframes

Before You Order 2

• How to place an order
• Ordering as a gift

Tracking Your Order 3

• Where is my order?
• How to track your shipment
• Understanding delivery estimates

Shipping Information 3

• Shipping methods and costs
• International shipping
• PO Box and military addresses

Order Problems 3

• How to cancel or modify my order
• Delayed orders
• Damaged in shipping

Payment 4

• Payment methods we accept
• When is my card charged?
• Payment security
• Sales tax information

Privacy & Security 2

• Privacy policy
• How we protect your information

Contact Us 4

• How to contact customer service
• Customer service hours and response times
• Leave feedback or review us
• Report a problem