Common Issues

Book arrived damaged - what now?
Contact us right away and we'll make it right. What to do: Message us through the marketplace or email books@dreambooksco.com Include your order num...
Sat, 6 Dec, 2025 at 5:09 PM
I received the wrong book
What to do: Contact us with your order number Tell us which book you received Confirm which book you ordered What happens: We'll assess the situat...
Sat, 6 Dec, 2025 at 5:10 PM
Book condition wasn't as described
If the book isn't in the condition we listed, let us know and we'll make it right. What to do: Contact us and explain what's different from t...
Sat, 6 Dec, 2025 at 5:10 PM
My order never arrived
First, check your tracking - sometimes packages are marked delivered but left in an unexpected spot (garage, side door, mailbox, neighbor, apartment office)...
Sat, 6 Dec, 2025 at 5:11 PM