If the book isn't in the condition we listed, let us know and we'll make it right.
What to do:
- Contact us and explain what's different from the description
- Include your order number
- Photos are helpful
Common condition issues:
- More writing/highlighting than described
- Cover wear worse than stated
- Ex-library markings not mentioned
- Missing dust jacket when listed as included
- Pages loose or damaged
Your options may include:
- Full refund
- Partial refund if you want to keep the book
- Replacement if we have another copy in better condition
What we'll do: We'll also review our listing to correct the description and improve our grading for future customers.
If it matches our description: We'll explain our grading standards and still work with you on a solution. See our "Condition Grading System" article for details on how we evaluate books.
Response time: Within a few hours during business hours (Monday-Friday, 8am-4pm MT).