First, check your tracking - sometimes packages are marked delivered but left in an unexpected spot (garage, side door, mailbox, neighbor, apartment office).
Still can't find it?
Contact us at books@dreambooksco.com with your order number. We'll:
- Check tracking details to see where the carrier indicates delivery
- Work with you on a solution, which may include a refund or replacement
For "lost in transit" packages: We'll file a claim with the carrier and work on a resolution right away.
Delivery to wrong address: If you entered the wrong address, let us know as soon as possible. We may be able to intercept the package or reroute it.
Stolen packages: If you believe your package was stolen, contact us and we'll work with you on a resolution. For future orders, consider:
- Requiring signature on delivery
- Using an Amazon Locker or pickup location
- Having packages held at the post office or carrier facility