Contact us right away and we'll make it right.

What to do:

  1. Message us through the marketplace or email books@dreambooksco.com
  2. Include your order number
  3. Include a photo if possible
  4. Let us know if you still want the book

What happens next: We'll review your issue and provide a solution, which may include:

  • A replacement (if available and you still want the book)
  • A full refund
  • Instructions on whether to keep or return the damaged book

Common damage during shipping:

  • Bent corners or spine
  • Crushed package
  • Water damage
  • Torn cover

Response time: Within a few hours during business hours (Monday-Friday, 8am-4pm MT).