You have 30 days from delivery to request a return or refund for any reason.
Timeline breakdown:
Days 1-30:
- Full refund available for any reason
- Contact us through marketplace or books@dreambooksco.com
- We'll let you know if return shipping is needed
After 30 days:
- We'll still help with legitimate issues (damaged, significantly misrepresented)
- Solutions may vary based on the situation
- Photos helpful for evaluation
When does the clock start? From the delivery date shown in tracking, not the order date.
Marketplace deadlines: Amazon, eBay, AbeBooks, and Alibris each have their own return windows (typically 30 days). Our policy aligns with marketplace requirements.
Extended holiday returns: Orders placed November 1 - December 25 have until January 31 for returns.
Best practice: If there's an issue, contact us as soon as you notice it so we can help quickly.