If you're experiencing an issue with your order, we want to make it right.
How to report a problem:
Email us: books@dreambooksco.com
Include:
- Your order number
- Marketplace you ordered from
- Clear description of the problem
- Photos (helpful for damage, condition issues, or wrong item)
Common problems we can help with:
- Damaged items
- Wrong item received
- Missing order
- Condition not as described
- Shipping delays
- Refund or return questions
Response time: Within a few hours during business hours (Monday-Friday, 8am-4pm MT)
Marketplace dispute processes: Each marketplace has buyer protection programs if you're unable to resolve issues directly with us:
Amazon: File an A-to-Z Guarantee claim eBay: Open a return request or case through eBay Resolution CenterAbeBooks: Contact AbeBooks customer service Alibris: Use Alibris buyer protection
Our preference: We prefer to resolve issues directly with you before involving marketplace dispute processes. Contact us first and we'll work on a solution.
Serious issues: For fraud concerns, safety issues, or other serious matters, email books@dreambooksco.com with details.