If you received a refund for a lost or missing order and the package later arrives, we ask that you repay for the order you received.

Why this happens: Sometimes packages are significantly delayed or appear lost in tracking. After issuing a refund, the package is later found and delivered. When this occurs, you've received both the refund and the book.

How to repay:

Due to marketplace limitations on reauthorizing payments, we can't simply re-charge your original payment method. Instead, please use one of these options:

Option 1: PayPal

  1. Send payment to books@dreambooksco.com
  2. Select "Payment for Goods or Services"
  3. Include the order number and book title in the notes
  4. Amount: The original order total you were refunded

Option 2: Check

  1. Make check payable to: Dream Books Company
  2. Write the order number and book title on the check
  3. Mail to: Dream Books Company 4455 Grape St Denver, CO 80216
  4. Amount: The original order total you were refunded

Finding your order details: Check your original order confirmation or shipping notification email for the order number and amount.

Questions? Email books@dreambooksco.com and we'll help you determine the correct repayment amount and process.

Thank you: By repaying for delivered orders, you're supporting our mission through book sales. We appreciate your honesty and integrity.