QUICK VERSION:
- 30 days to request a refund or return
- Contact us through your marketplace or at books@dreambooksco.com
- Refunds processed same business day during business hours
- Money back in your account in 3-5 business days
- We'll let you know if we need the book back or if you can keep it
THE DETAILS:
Time limit: You have 30 days from delivery to request a refund for any reason. After 30 days, we'll still work with you on legitimate issues but may offer different solutions.
How returns work: Contact us with your order details and the issue. We'll evaluate each situation and let you know whether we need the book back or if you can keep it.
What qualifies for a refund:
- Damaged in shipping
- Wrong item sent
- Not as described
- Quality issue
- Changed your mind (within 30 days)
What we need from you:
- Order number
- Description of the issue
- Photos (for damage or condition disputes)
Our approach: We process approximately a million books monthly to support schools and libraries. Our goal is to resolve issues fairly and quickly.
Marketplace policies: When you buy on Amazon, eBay, AbeBooks, or Alibris, you're also covered by their buyer protection programs.
Business hours: Monday-Friday, 8am-4pm MT