Business hours: Monday-Friday, 8am-4pm Mountain Time
We're closed:
- Weekends (Saturday and Sunday)
- Federal holidays
Response times:
During business hours: We respond to emails within a few hours of receipt.
Outside business hours: Messages received after 4pm MT, on weekends, or holidays will be answered the next business day.
Peak seasons: During November-December, response times may be slightly longer due to increased volume, but we do our best to respond quickly.
Best time to contact us: Monday-Friday between 9am-3pm MT for fastest response.
Urgent issues: All customer service issues are handled via email at books@dreambooksco.com. We don't offer phone support, but email allows us to quickly review your order details and provide accurate solutions.
Following up: If you haven't heard back within 24 business hours, check your spam folder and feel free to send a follow-up email.